Privacy Policy

This Privacy Policy explains how Glazura Gifting Group collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Our online store is hosted through Shopify, which provides the ecommerce platform that enables us to offer and sell our products and services.

Information We Collect

When you interact with Glazura Gifting Group, we may collect personal information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Payment-related information
• Photographs, images, names or other content supplied for personalised products
• Communications you send to us
• Information about how you use and interact with our website

We only collect information that is reasonably necessary to provide our products and services, process your order, communicate with you and operate our business.

How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders
• Create personalised or customised products
• Communicate with you regarding your order
• Provide customer service and respond to enquiries
• Process payments and refunds
• Improve our website, products and customer experience
• Detect or prevent fraudulent or unauthorised activity
• Comply with legal and regulatory requirements
• Send marketing or promotional communications where you have consented to receive them

Personalisation Content

Certain Glazura Gifting Group products may require you to provide photographs, names, text or other personalisation details.

This information is used for the purpose of creating and fulfilling your customised order and may be shared with trusted service providers where necessary to manufacture, produce or fulfil the product.

Please ensure you have permission to provide any photographs, images or personal information relating to another person.

Shopify & Service Providers

Our store operates using Shopify and may also rely on third-party service providers to assist with functions such as payment processing, order fulfilment, manufacturing, delivery, analytics, advertising and marketing.

These providers may process personal information where necessary to perform their services.

Information processed by Shopify is also subject to Shopify's own privacy and data-handling practices.

Payments

Payment information is processed through our authorised payment providers. Glazura Gifting Group does not necessarily directly store complete credit or debit card details.

Payment providers may collect and process information in accordance with their own privacy policies and security requirements.

Website & Device Information

When you visit our website, certain information may be automatically collected, such as:

• Internet Protocol (IP) address
• Device and browser type
• Pages viewed
• Date and time of visits
• Referring websites
• Website interactions
• General location or device information
• Other analytical or technical information

We may use this information to understand website performance, improve our services and support security and fraud prevention.

Cookies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyse website usage and support advertising or marketing activities.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Marketing Communications

Where you have opted in or where otherwise permitted, we may contact you with news, offers, product updates or promotional communications from Glazura Gifting Group.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Shopify
• Payment processors
• Delivery and postal providers
• Product manufacturers and fulfilment partners
• Technology and website providers
• Marketing and analytics providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

We aim to only provide third parties with the information required for them to perform the relevant service.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain appropriate business and transaction records, resolve disputes and comply with legal obligations.

Access, Correction & Privacy Requests

You may contact us if you would like to request access to personal information we hold about you, correct information that you believe is inaccurate, or raise a concern about how your information has been handled.

Certain requests may be subject to legal requirements or exceptions.

Third-Party Links

Our website may contain links to external websites or services. Glazura Gifting Group is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, products, service providers or legal obligations.

Any updated version will become effective when published on our website.

Last updated: 19 August 2026

Contact Us

For questions, privacy requests or concerns regarding this Privacy Policy, please contact:

Glazura Gifting Group
Email: glazuraprints@gmail.com