Shipping Policy

At Glazura Gifting Group, we aim to make receiving your order as simple and reliable as possible. Shipping options, costs and timeframes may vary depending on the product, fulfilment location and delivery destination.

Processing Times

Order processing times vary across our product range.

Some products may be ready for dispatch within a few business days, while personalised, made-to-order or specially sourced products may require additional production time before shipping.

Any estimated processing or dispatch timeframe shown on a product page is a guide only.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

• Delivery destination

• Product size and weight

• Shipping method

• Fulfilment location

• Number of items in your order

Where applicable, the available shipping options and associated costs will be displayed before you complete your purchase.

Delivery Timeframes

Estimated delivery timeframes may be provided at checkout or in your shipping confirmation.

These estimates are not guaranteed. Delivery may be affected by circumstances outside our reasonable control, including courier delays, public holidays, peak trading periods, severe weather, customs processing and other transportation disruptions.

Orders Containing Multiple Products

Glazura Gifting Group may work with different suppliers, production partners or fulfilment locations across our gifting range.

As a result, products within the same order may occasionally be shipped separately and may arrive at different times.

Where available, separate tracking information may be provided for each shipment.

Order Tracking

When tracking is available, you will receive shipping or dispatch information once your order has been sent.

Tracking updates are managed by the relevant delivery provider and may take some time to appear after dispatch.

International Shipping

We may offer shipping to selected international destinations.

International customers are responsible for any applicable customs duties, import taxes, fees or other charges imposed by authorities in the destination country.

International delivery may also be subject to customs delays or local shipping restrictions outside Glazura Gifting Group's control.

Incorrect Delivery Information

Please ensure all delivery details are accurate and complete before submitting your order.

If you notice an error in your delivery address, contact us as soon as possible. We will attempt to update the information where possible, but changes cannot be guaranteed once an order has entered production, fulfilment or shipping.

Additional costs associated with redelivery or correcting an address may be the responsibility of the customer where incorrect information was originally supplied.

Lost, Missing or Damaged Deliveries

If your order appears to be lost, arrives damaged, or has another delivery issue, please contact us as soon as possible with your order details and any relevant photographs.

We will review the situation and, where appropriate, work with the relevant delivery or fulfilment provider to investigate and arrange a suitable resolution.

Shipping Restrictions

Certain products may have specific shipping restrictions due to their size, weight, materials, fulfilment location or destination requirements.

If we are unable to ship a product to your selected destination, we may contact you to discuss alternative options or cancel and refund the affected item.

Delays Outside Our Control

Glazura Gifting Group cannot guarantee specific delivery dates where delays arise from circumstances outside our reasonable control.

Where we become aware of a significant issue affecting your order, we will endeavour to communicate with you and assist in resolving the matter.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, fulfilment partners, shipping providers or business operations.

The most current version will be available on our website.

Last updated: 19 August 2026

Contact Us

If you have questions about shipping, delivery or an existing order, please contact:

Glazura Gifting Group
Email: glazuraprints@gmail.com