Terms of Service

These Terms of Service govern your use of the Glazura Gifting Group website and your purchase of products or services from us.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service. If you do not agree with these Terms, you should not use the website or purchase from us.

Online Store

Our online store is operated through Shopify.

By using our website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or guardian where required.

You must not use our website or products for any unlawful or unauthorised purpose.

Products & Product Information

We aim to display our products, descriptions, images, specifications and pricing as accurately as possible.

However, colours and appearance may vary depending on your device, screen settings, materials, manufacturing processes or the personalised nature of a product.

We reserve the right to modify, discontinue or limit the availability of any product at any time.

Personalised Products

Some Glazura Gifting Group products are personalised or custom-made using information, photographs, names, wording or other content supplied by the customer.

You are responsible for ensuring that all personalisation details submitted with your order are accurate before the order enters production.

This includes checking:

• Names and spelling

• Dates

• Wording

• Photographs and images

• Product selections

• Colours, sizes or variations where applicable

• Delivery information

Once a personalised product has entered production, we may be unable to make changes or cancel the order.

Customer-Supplied Images & Content

By providing photographs, images, text or other content to Glazura Gifting Group, you confirm that you have the necessary rights or permission to provide and use that content.

You grant us permission to use the supplied content solely as reasonably necessary to create, process and fulfil your order.

We reserve the right to decline content that we reasonably consider unlawful, offensive, infringing or otherwise inappropriate.

Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Incorrect pricing or product information

• Suspected fraudulent activity

• Product unavailability

• Errors in an order

• Inability to fulfil a custom request

• Breach of these Terms

If payment has already been received for an order we cannot fulfil, an appropriate refund will be arranged.

Pricing & Payment

All prices displayed on our website are shown in the currency stated at checkout.

Prices, promotions and product availability may change without notice.

Payment must be successfully completed using one of the payment methods offered through our website before an order can be processed.

You are responsible for providing accurate billing and payment information.

Shipping & Delivery

Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including postal delays, courier delays, peak trading periods, weather, supply-chain interruptions or incorrect delivery information.

Customers are responsible for ensuring the shipping address supplied at checkout is accurate.

Glazura Gifting Group is not responsible for delays or delivery issues resulting from incorrect information provided by the customer.

Returns, Refunds & Cancellations

Returns, refunds and cancellations are subject to our Refund & Returns Policy.

Personalised and custom-made products may not be eligible for change-of-mind returns or cancellations once production has commenced.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Australian consumer law.

Intellectual Property

Unless otherwise stated, the Glazura Gifting Group website, branding, logos, product designs, graphics, written content and other original materials are owned by or licensed to Glazura Gifting Group.

You may not reproduce, distribute, copy, sell, modify or commercially exploit our intellectual property without prior written permission.

Purchasing a product does not transfer ownership of any underlying intellectual property rights unless expressly agreed in writing.

Promotions & Discount Codes

From time to time, we may offer promotions, sales or discount codes.

Promotional offers may be subject to additional conditions, expiry dates, minimum spend requirements or product exclusions.

Unless otherwise stated, promotional codes cannot be combined and cannot be redeemed for cash.

We reserve the right to withdraw or amend promotions where reasonably necessary.

Third-Party Services

Our website may contain links to, integrate with or rely upon third-party platforms and service providers, including Shopify, payment processors, delivery providers and other technology services.

We are not responsible for the operation, content, availability or privacy practices of third-party websites or services that are outside our control.

Your use of third-party services may also be subject to their own terms and policies.

Website Use

You must not use our website in a way that could damage, disable, interfere with or compromise its operation or security.

You must not attempt to gain unauthorised access to any part of the website, customer accounts, systems or networks associated with the website.

We may restrict or suspend access to the website where we reasonably believe these Terms have been breached.

Limitation of Liability

To the maximum extent permitted by law, Glazura Gifting Group will not be liable for indirect, incidental, special or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

Privacy

Your use of our website and the handling of your personal information are also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business operations or legal obligations.

The updated Terms will take effect when published on our website unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

Last updated: 19 August 2026

Governing Law

These Terms are governed by the laws applicable in South Australia, Australia, and applicable Commonwealth laws of Australia.

Contact Us

If you have any questions about these Terms of Service, please contact:

Glazura Gifting Group
Email: glazuraprints@gmail.com