Refund & Returns Policy

At Glazura Gifting Group, we want you to love your order. As our range includes both personalised and non-personalised gifts, our refund and return conditions vary depending on the type of product purchased.

Personalised & Custom Products

Due to the custom nature of personalised products, we are unable to accept returns, exchanges or change-of-mind refunds once an order has entered production.

Please carefully check all names, images, wording, personalisation details and other information provided when placing your order.

If your personalised item arrives damaged, defective, incorrect, or there has been an error on our part, please contact us within 14 days of receiving your order. Where appropriate, we will arrange a replacement, correction or other suitable resolution.

Non-Personalised Products

For products that are not personalised or made specifically for you, please contact us within 14 days of receiving your order if you would like to request a return.

Items must be unused, unworn, in their original condition and, where applicable, in their original packaging. Return eligibility may vary depending on the product category.

Unless the product is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or is different from what you ordered, please contact us as soon as possible with your order details and photographs showing the issue.

We will review the matter and work with you to provide an appropriate resolution, which may include a replacement, correction or refund where applicable.

Change of Mind

Change-of-mind refunds are not available for personalised or custom-made products.

For eligible non-personalised products, please contact us before returning anything so we can confirm whether the item qualifies for a return.

Refunds

Where a refund has been approved, it will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions about your order, refund eligibility or returns, please contact Glazura Gifting Group and our team will be happy to assist.

Email: glazuraprints@gmail.com